Our Commitment to Your Privacy
At Valeo Sculpt, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
Information We Collect
When you browse our Site or place an order, we may collect:
- Contact details - such as your name, email address, phone number, and shipping/billing address.
- Order information - including the products you purchase and payment confirmation (your full card details are handled securely by our payment processor and never stored on our servers).
- Device & usage data - such as your IP address, browser type, and how you interact with our Site, collected automatically through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and fulfil your orders, and keep you updated on their status.
- Respond to your questions and provide customer support.
- Improve our Site, products, and shopping experience.
- Send you marketing communications, only where you've opted in - you can unsubscribe at any time.
We do not sell your personal information to third parties.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how our Site is used. You can control cookies through your browser settings, though some parts of the Site may not function properly if cookies are disabled.
Sharing Your Information
We share information only where necessary to run our business, including with:
- Payment processors, to securely handle transactions.
- Fulfilment and delivery partners, to get your order to you.
- Marketing and analytics platforms, to help us understand and improve our Site.
We may also disclose information where required by law, or to protect our rights, customers, or the public.
Your Rights
Depending on where you live - including Australia, the United States, the United Kingdom, Canada, and New Zealand - you may have rights to access, correct, or request deletion of your personal information, and to opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.
Data Security
We use reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we can't guarantee absolute security.
Children's Privacy
Our Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at hello@valeosculpt.com or via our Contact page.