Shipping Policy

Where We Ship

We proudly ship to customers in Australia, the United States, the United Kingdom, Canada, and New Zealand.

Processing Time

Orders are typically processed within 1–2 business days of being placed. You'll receive a confirmation email as soon as your order is on its way, along with tracking information so you can follow it every step of the way.

Delivery Times

Once dispatched, delivery generally takes between 3 and 7 business days, depending on your location. As we work with a trusted network of fulfilment partners to bring you the best products, delivery times can occasionally vary slightly by destination and by item.

Shipping Costs

We're pleased to offer free standard shipping on all orders to Australia, the United States, the United Kingdom, Canada, and New Zealand. Any promotional shipping offers will be clearly noted at checkout.

Customs, Duties & Taxes

Depending on your destination, your order may be subject to customs fees, import duties, or local taxes charged by your country upon arrival. These charges are set by your local customs authority and are the responsibility of the customer - they are not included in your order or shipping total.

Order Tracking

Once your order ships, you'll receive tracking details by email so you can follow its journey to your door. If your tracking hasn't updated in a while or something looks off, reach out and we'll look into it for you.

Delays

While we work hard to get every order to you within the timeframes above, occasional delays can happen due to high demand, customs processing, or circumstances outside our control. We appreciate your patience and will always do our best to keep you informed.

Incorrect Address

Please double-check your shipping address at checkout - we're not able to reroute an order once it has shipped. If you notice an error, contact us as soon as possible and we'll do what we can to help before it's dispatched.